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How regal33 Handles Your Personal Information

This Privacy Policy sets out exactly what data regal33 collects from your account, how we use it, and who we share it with — no fine print buried in legal language.

Account data protectionLocal e-wallet privacyCookie transparencyData retention termsYour right to access
regal33 How regal33 Handles Your Personal Information
DATA HANDLING DETAILS

How We Protect and Manage Your Information

Keeping your account data accurate and secure is an operational responsibility we take seriously. Below are the four areas we focus on — from how your payment records are stored to how long we keep them and what you can ask us to change.

Account Security Practices

Your account is protected by OTP verification on login and any withdrawal request. Session tokens expire automatically after inactivity, and we flag any login from an unrecognised device for review.

Cookies and Tracking

We use session cookies to keep your lobby open and preference cookies to remember your last game category. Analytics cookies measure page load times only — no third-party ad tracking is embedded in the lobby.

Data Retention

Account records, including Touch 'n Go eWallet and GrabPay transaction logs, are kept for as long as your account remains active and for a defined period after closure, as required by applicable regulations.

Requesting Changes or Deletion

You may request a copy of your stored data or ask us to correct inaccurate details at any time via live chat or email. Account deletion requests are processed after identity verification.

DATA CONTACT PATHS

How to Reach Us About Your Data

If you want to request access to your personal data, ask us to correct an inaccuracy, or raise a concern about how your information is handled, our support team can take that request directly. We aim to acknowledge data-related enquiries within one business day and provide a full response within seven business days. Reach us through any of the channels below.

Team online

Live Chat

Start a live chat session from the regal33 account page. Our team handles data access requests and account verification queries during operating hours.

Email Support

Send your data request or privacy concern to our dedicated support email. Include your registered account username so we can locate your records quickly.

Account Help Centre

Log into your regal33 account, head to the Help section, and submit a data request ticket. All submissions are tracked and receive a written response.

Your Privacy Questions, Answered

These are the questions we hear most often about data, cookies and account records on regal33. If yours is not covered here, reach out through live chat or the Help Centre ticket form.

We collect your name, email, mobile number and date of birth at registration. Payment method details like your Boost or GrabPay reference numbers are recorded per transaction but we never store your full wallet credentials.

Yes. Submit a data access request via live chat or the Help Centre ticket form with your registered account username. We will compile and send your records within seven business days of verifying your identity.

Touch 'n Go eWallet transaction references are stored against your account wallet to confirm deposit and withdrawal amounts and to resolve any payment disputes. They are not shared with advertisers or third-party marketing services.

We use session and preference cookies to keep your account active and remember your settings. You can manage or clear cookies through your browser settings, though doing so may affect how certain lobby pages load.

After account closure, we retain your records for a period required by applicable regulations. Once that retention period ends, your data is deleted or anonymised. Contact support for the current retention period that applies to your account.

Raise a concern through live chat or by submitting a Help Centre ticket. Include a clear description of the issue and your account username. We will investigate and respond in writing within seven business days.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.